|Frequently Asked Questions|
Try using the forgotten password form. If you can't remember your login name, you can request your password by entering your character name instead. Simply select the correct option in the drop-down box. You must have set up an email address for this to work.
If you are a member, your email address (as provided in your profile) is used to send notices and for password retrieval if you forget your password. Furthermore, when people use the "Send Message" link on your profile, the resulting message is sent to your email address (but the sender does not see the email address that he is sending to). Only officers can see your email address.
If you don't wish to supply an email address, you may leave the field blank. You will not be able to retrieve your password without an email address, however.
If the auto-detect does not work, you can manually set your time zone. If you do this, however, keep in mind you must manually toggle the DST setting yourself whenever DST changes in your region (usually this is twice a year, in spring and in the fall). Otherwise, the roster will continue to use the old time zone setting which will result in your setting being an hour or half hour off.
First of all, you can preview how others can see your profile by using the "Preview" button at the top of your profile. Furthermore, when you are editing your profile (or if you are on the application page), hover your mouse cursor over edit boxes to see a description of that entry and how it is used.
In general, most information is not visible to the public. In particular:
If you are still experiencing problems with the forums, try the update page to see if that fixes the issue.
If you have an issue not answered here, try using the contact form to get in touch with an officer who may be able to help.